Location Display

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John Wessel

• May 07, 2026 18:09

When viewing our Assets (specifically our IT Assets), the location column displays in the reverse order of how our location hierarchy was established.  It should display in the same order, left to right, as the location hierarchy is defined, top to bottom.

Example from today: 218 / Call Center / 2 / Neyer Outreach Center.

How it should look:  Neyer Outreach Center / 2 / Call Center / 218

Submitting as a feature request although this seems to be more of a bug than new feature.

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• Official comment

  

  Mike Wallace

  • May 08, 2026 13:38

  Hi John,

  Thanks for contacting us and for the detailed example.

  At this time, the location column is working as designed. The system intentionally displays the location hierarchy in reverse order (left to right), with the most specific location shown first. This behavior is consistent throughout the application and is designed to prioritize the exact location being referenced.

  That said, we understand how this may differ from your expected hierarchy display. I’ve noted your feedback as a feature request to allow for an alternative format that aligns with the top-down hierarchy order.

  In the meantime, can you let us know if this is creating a readability or usability challenge for your team? Any additional context will help us better evaluate potential improvements.

  Thanks again for bringing this to our attention.

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